Error Troubleshooting

Error message - The current product key does not support XXX, please contact the site administrator

Symptom

You get an error message that says “The current product key does not support xxx…” or “The current product key is invalid because …”.

Cause

You are trying to use an unlicensed feature of Dynamic Web TWAIN or use it on an unlicensed Platform or Browser .

Resolution

Make sure you have the correct license set in the proper configuration. If you have any questions please contact Dynamsoft Support.