Error Troubleshooting

Error message - The current product key does not support current OS for embed device, please contact the site administrator

Symptom

You get an error message that says “The current product key does not support current OS for embed device, please contact the site administrator”.

Cause

You are trying to use a product key on an unlicensed OS.

Resolution

Make sure you have the correct license set in the proper configuration and that the license you own covers the platform you are attempting to use. If you have any questions please contact Dynamsoft Support.