Error Troubleshooting

Error message – The current product key has expired on XXX, please contact the site administrator

Symptom

You see the following pop-up

Cause

The trial product key has expired.

Resolution

Follow the instructions on that pop-up which are:

1. Request a new trial product key here. Refer to this article to update the ProductKey
2. Do a hard refresh or clear cache in your browser to make sure the new ProductKey is used