Error Troubleshooting

Error message - The current product key is missing the core license, please contact the site administrator

Symptom

You get an error message that says “The current product key is missing the core license, please contact the site administrator”.

Cause

You are missing a license for the core module of Dynamic Web TWAIN, most likely only an addon license has been used.

Resolution

Make sure you have the correct license set in the proper configuration. If you have doubts or questions, you can contact Dynamsoft Support.