Project Deployment and End-user Installation

Scanner source is listed on XSane applicaton but not on my web application on Linux machines

Symptom

On Linux machines, the scanner can be accessed using the XSane application and it can successfully scan. But the scanner does not show on the web application integrated with Dynamic Web TWAIN even after Dynamsoft Service is installed.

Cause

Dynamsoft Service is not installed correctly.

Resolution

Please follow the steps below to reinstall Dynamsoft Service:

Run the following commands

su
usermod -aG wheel XXX ps：XXX is current username

Restart the terminal under current user
Run the following command
```
sudo rpm -i DynamsoftServiceSetup.rpm
```

If the above does not resolve the issue, please follow the troubleshooting steps below.

Has the process started?
```
ps aux | grep dynamsoft
```

Does the below command list out the source?

bash /opt/dynamsoft/DynamsoftService/DynamsoftScanningMgr

Please check the logs here: /var/log/syslog

For further support, please email support@dynamsoft.com and include any screenshots and logs collected.